Faqs
There are two options for meeting your driver at the airport (specified at time of reservation):
1. Meet and Greet Airport pick-up: Our chauffeur will park his vehicle and meet you inside of the airport terminal. He will be holding a personalized name sign so that he is easily identifiable.
Domestic Flights – Passengers will meet the chauffeur inside the terminal in the baggage claim area.
International Flights – Passengers will meet the chauffeur inside the terminal outside of Customs.
Please note: We will always do a Meet and Greet pick-up unless an Express Pick-up is requested or instructed by the office. All Airport pickups will be Meet & Greet service.
2. Express Airport pick-up: The chauffeur will pick you up outside the terminal instead of parking and meeting you inside. This is done primarily at terminals where there is no parking. Express pick-ups are perfect for clients who prefer a quicker exit from the airport and by avoiding parking fees, is more cost effective. The proper procedure for an express pick-up is as follows:
When you have secured your luggage and are ready to be picked up please call the office and inform the dispatcher of your terminal number or airport location (door number/area number).
Our dispatcher will then notify the chauffeur, who will be waiting in the limousine holding lot, to pull up to a terminal door or passenger pickup area. Our dispatcher will inform you of the type of vehicle to assist you with identifying it as it arrives at the terminal.
The chauffeur will also have a personalized name sign in the window and his hazard lights on.
If for any reason you do not see your chauffeur, simply contact our office. Our dispatch team is always aware of where your vehicle is and is on duty 24/7 to assist you.
Vehicle | Large Luggage | Small Luggage |
Sedan | 2-3 large | 3-4 small |
Hybrid Sedan | 1-2 large | 2-3 small |
SUV | 4-5 large | 5-6 small |
Stretch Limousine | 3-4 large | 4-5 small |
Super Stretch Limousine | 3-4 large | 4-5 small |
Passenger Van | 8-9 large | 12-14 small |
Limo Bus | 10-15 large | 10 to 15 small |
Coach Bus | 30+ large | 30+ small |